HOW IT WORKS
1. CHOOSE YOUR PACKAGE + PREFERRED DAY
We have packages to choose from that accommodate two through six adults (or more). Just let us know if you have additional people in your group or need special accommodations and we will do our best to make it happen! Select your ideal day when you make your booking request. We will first confirm availability by text or email.
2. CONFIRMATION + PAYMENT
Once our staff confirms availability, we will finalize your request and send your invoice. Once your invoice is paid, you are booked!
3. SHOW UP & ENJOY
A staff member will text a photo of your location or meet you to ensure you find your spot. Please allow a 30 minute window for your reservation time to account for any unexpected delays that may occur on the beach from time to time. For your convenience, we will text or call once your reservation is ready! We have a preferred locations throughout the Tampa Bay beaches that we are sure you will love but will make every effort to accommodate alternative location requests.
4. TEXT US WHEN YOU'RE READY TO LEAVE
Call or text to let us know you are finished and leave the clean up to us!
Policies, Procedures
& Frequently Asked Questions
The following policies apply to all reservations with Beachfront Bellhop Tampa Bay, LLC (“Beachfront Bellhop,” “we,” or “us”).
Booking and Payment
When is my booking confirmed? Your booking is not confirmed until Beachfront Bellhop confirms your reservation and we receive the required payment or deposit. Until then, dates, locations, equipment, and staffing remain subject to availability. We will send your invoice by text or email. We primarily accept electronic payment; contact us if you need another arrangement.
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Is a deposit required? We require a 20% deposit for corporate parties of more than 20 people. We may also require a 20% deposit for a custom booking that may involve additional expenses; we will tell you before confirming the booking. Deposits are non-refundable unless Beachfront Bellhop cancels your reservation for weather-related reasons, in which case you may reschedule or receive a refund as outlined below.
Any remaining balance is due 72 hours before your scheduled setup time.
If your booking requires a permit, the permit fee is non-refundable under all circumstances, and your booking is subject to permit approval.
If you would like to tip our team, you may do so through Venmo at @bfbellhoptb.
Parking, Arrival, and Location
What should I know about parking? Parking at Tampa Bay beaches can be very difficult, especially during spring break and peak season. Please allow extra time, consider carpooling or ridesharing, and ask us if you would like parking tips. We cannot guarantee parking or issue a refund because parking was unavailable.
When will my setup be ready? Your reservation includes a 30-minute window for your setup to be ready. We will text or call you when it is ready.
Where will my setup be? Your booking will be at the street location listed on your booking request unless we confirm a change. We cannot guarantee an exact spot within that street location. We will text any location change to the contact number on your reservation. A team member will text you a photo of your setup location or meet you to help you find it.
Weather Changes and Cancellations
How will I know if weather may affect my booking? Florida weather can change quickly, so we monitor conditions closely for every reservation. We aim to make weather-related decisions by 8:00 p.m. the evening before your reservation. If weather may require a cancellation or reschedule, we will contact you. Conditions can change after that time, and we may need to make a later decision if safety becomes a concern.
Weather Cancellation Deadline: Unless we contact you after that time because conditions have changed, requests to cancel or reschedule due to weather must be made by 8:00 p.m. the evening before your reservation.
What if rain is forecast? If the forecast indicates significant rain or conditions that are likely to materially interfere with your beach day, you may request to reschedule for another available date or cancel your reservation by the Weather Cancellation Deadline. Rescheduling is subject to availability.
What if it is windy? For safety, we cannot set up cabanas when winds are forecast to exceed 13 mph. Because forecasts can vary among weather services, Beachfront Bellhop will determine conditions using the forecasting source we consider most reliable for the location and reservation time.
If winds above that threshold are forecast, you may request another available date, cancel by the Weather Cancellation Deadline, or keep the reservation with the remaining rental items at 25% off the package price, excluding non-refundable fees.
What happens if Beachfront Bellhop cancels because of weather? Beachfront Bellhop may cancel or modify a reservation when weather conditions create a safety concern for our guests, team, or equipment. If we cancel your reservation because of weather, you may reschedule for another available date or receive a refund as outlined below.
What will be refunded? If Beachfront Bellhop cancels your reservation due to weather, you may choose to reschedule for another available date or receive a refund of payments made, including any deposit.
If you cancel due to weather by the Weather Cancellation Deadline, you may reschedule for another available date or receive a refund in accordance with this policy.
All refunds are subject to a 3% payment processing fee. This fee is retained to cover payment processing costs associated with the original transaction and refund.
Permit fees are non-refundable under all circumstances, including weather-related cancellations, because these fees are paid to third parties on your behalf.
For custom bookings, we will tell you before confirmation whether any additional out-of-pocket expenses will be non-refundable.
Refunds will be returned to the original payment method and may take 5–7 business days to process.
Departure and Rental Items
What should we do when we leave? This is the easy part! Please text us before you depart, gather your personal belongings, and leave the rest to us.
All Beachfront Bellhop equipment, including coolers, towels, chairs, games, and toys, must remain with the complete setup and be returned at the end of your beach day.
Can we keep the towels? Please tell us about any special requests when booking so we can make arrangements. Otherwise, all rental items must remain with the setup.
Acknowledgment of Risk
Assumption of risk. By booking, I understand that using beach equipment and participating in beach activities (together, the “Activities”) carry risks, including injury, disability, death, property damage, and loss or theft of personal belongings. Beachfront Bellhop Tampa Bay, LLC does not supervise the Activities or provide medical services. I voluntarily assume the risks of my own participation. A lockbox, if provided, does not guarantee the safety of belongings; items left unattended on the beach may be lost or stolen.
Release of liability. To the fullest extent permitted by law, I release Beachfront Bellhop Tampa Bay, LLC, its affiliates, and their respective owners, managers, employees, agents, and representatives (the “Released Parties”) from claims arising out of my use of the rental items or my participation in the Activities, including claims for personal injury, disability, death, property damage, or loss or theft of personal belongings. This release includes claims based on the Released Parties' own ordinary negligence. I intend this release to bind me and, to the extent permitted by law, my heirs and personal representatives. This release does not apply to claims that cannot lawfully be released.
Agreement not to sue. To the extent a claim is covered by the release above, I agree not to bring that claim against a Released Party.
This acknowledgment, release, and agreement not to sue apply to my own claims. A person booking for a group does not, solely by making the booking, release another participant's claims.
Questions? Contact us at hello@bfbellhoptb.com or 727-761-2324.